Night Auditor

Great Wolf Lodge•Perryville, MD

About The Position

At Great Wolf, the Night Auditor provides nightly Front Desk support and ensures front office accounting records are accurate each day. The role welcomes and assists guests, handles check-in and payment activities, responds to inquiries, maintains guest and room records, and supports resort reservations and concierge services. It also completes nightly accounting tasks, researches discrepancies, balances operating systems and accounts, and prepares and distributes reports and guest folios. The position includes completing Manager on Duty training and coordinating with accounting, management, security, and housekeeping as needed. Great Wolf offers career development and cross-training opportunities, employee perks, training through Great Wolf University, flexible scheduling, wellness and employee assistance resources, and diversity and inclusion programs.

Requirements

High school diploma or equivalent education or experience.
Strong basic math skills, including addition, subtraction, division, and multiplication.
Flexibility regarding schedule based on business demands.
Previous experience demonstrating strong customer service.
Successful completion of a criminal background check and drug screen.
Ability to lift up to 20 pounds.
Ability to sit and/or stand for long periods of time.

Nice To Haves

Previous OPERA experience.
Previous experience balancing financial transactions.
Ability to multitask and prioritize a variety of tasks with minimal direction.
Proven teamwork skills.
Enthusiastic and energetic demeanor.
Excellent communication skills.

Responsibilities

Welcome guests, answer questions, and respond to requests.
Register guests by confirming room requirements and pre-registration, assigning rooms, obtaining information and signatures, and issuing room keys.
Establish guest credit by verifying credit cards or obtaining cash.
Direct guests to their rooms using the resort map.
Receive and transmit guest messages, mail, facsimiles, and packages.
Provide concierge assistance by answering inquiries about resort and other services, including entertainment, shopping, business, and travel.
Maintain room and guest account records by entering data.
Collect revenue by entering services and charges, computing bills, and obtaining payment.
Make resort and other reservations by entering or calling in requirements, checking availability, and confirming requirements.
Process lost and found items with the housekeeping department to secure guests’ valuables.
Print appropriate reports and distribute them to management.
Print or email express check-out folios for security to distribute to departing guests.
Complete Manager on Duty training.
Assist accounting with researching nightly out-of-balance amounts.
Batch credit cards and gift cards and research nightly variances.
Ensure Micros and OPERA operating systems balance each night.
Research balances in PI accounts and check them in and out each night.
Organize credit card receipts by type each night.