Night Auditor

Theodore Roosevelt Medora Foundation • Medora, ND

17d • Onsite

About The Position

As a member of the lodging team, the Night Auditor reports to the Lodging Manager. The role operates the front desk during the night shift and assists guests with inquiries and issues overnight. The Night Auditor works with numbers and reports, maintains knowledge of hotel policies, rates, discounts, special offerings, events, local areas, and hotel services, and provides courteous, professional guest service. The role also helps keep the lobby and shared areas clean, disinfects the workspace, restocks toiletries as needed, participates in safety training and meetings, and promotes TRMF events and services. This is a full-time seasonal position requiring the graveyard shift. The work is performed indoors in a professional office environment, continuously alone and occasionally with others. The role routinely uses computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements

• Excellent verbal and written communication skills.
• Be reliable, ready, and on time for every shift.
• Strong active listening skills.
• Ability to take initiative and be flexible.
• Strong time-management and organizational skills, with attention to detail.
• Excellent technical capacity.
• Provide outstanding guest service.
• Ability to troubleshoot and create solutions when needed.
• Ability to work the overnight shift and without supervision.
• Good judgment or discernment when talking to guests.
• Excellent computer and typing skills to provide quick and efficient customer service.
• Fluency in English.
• Continuously talk and use hand-eye coordination; frequently sit, stand, walk, and use hands and arms repetitively; occasionally bend, climb, reach overhead, grasp, and lift or carry up to 100 pounds.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Bilingual ability.

Responsibilities

• Operate the front desk during night hours and assist guests with inquiries.
• Work with numbers and reports.
• Handle guest issues that arise during the night.
• Respond to requests professionally, tactfully, and courteously.
• Make and answer telephone calls.
• Maintain knowledge of hotel policies, including room rates, discounts, special offerings, and events.
• Stay informed about upcoming events, local areas, and hotel offerings.
• Keep the lobby and shared areas neat and orderly, including occasional sweeping, mopping, dusting, and vacuuming.
• Disinfect the workspace.
• Restock toiletries as needed.
• Participate in workplace safety training sessions and safety meetings.
• Promote events and services by giving guests enthusiastic and accurate information.
• Maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed