Night Auditor (3rd Shift) - Club Wyndham Avenue Plaza
About The Position
The Night Auditor at Club Wyndham Avenue Plaza provides guest services and supports memorable guest experiences from registration through checkout. The role welcomes guests, assists with registration, issues unit keys, shares information about the resort and nearby attractions, provides room rate quotes, and reserves and confirms individual or group reservations. It also handles guest inquiries and concerns, processes cash and credit card transactions, balances receipts, performs bucket checks, and completes checkout procedures while verifying guest folios for accurate charges and credits. Weekend availability is required.
Requirements
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills and the ability to read, write, and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash-handling procedures.
- Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Basic computer and office skills.
- Availability to work weekends.
Responsibilities
- Welcome guests and provide friendly, warm service.
- Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
- Process cash and credit card transactions according to established procedures.
- Balance cash receipts, perform bucket checks, and complete cashiering and money-handling responsibilities.
- Complete checkout procedures and verify that guest folios reflect correct charges and credits.
- Reserve and confirm reservations for individuals and groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
Benefits
- Medical, dental, and vision coverage.
- Flexible spending accounts.
- Life and accident coverage.
- Disability coverage.
- Paid time off, parental leave, and holidays depending on position.
- Paid volunteer time through Wish Day at an approved organization.
- 401(k) with employer match, subject to eligibility requirements.
- Legal and identity theft plan.
- Voluntary income protection benefits.
- Wellness program, subject to provider availability.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
