Night Auditor

Aloft Phoenix Airport•Phoenix, AZ

26d•Onsite

About The Position

At Aloft Phoenix Airport in Phoenix, Arizona, the Night Auditor works overnight (graveyard) hours to supervise the hotel and ensure that daily transactions are reconciled. The role supports memorable guest experiences and helps provide guests with a comfortable stay. It involves reviewing transaction records, assisting guests, handling and reconciling charges, following overnight emergency procedures, and coordinating with other shifts and departments.

Requirements

Strong verbal and written communication skills.
Ability to read, write, type, and use basic technology.
Ability to stand for an entire shift.
Ability to lift at least 25 pounds.
Availability to work weekends and holidays.

Nice To Haves

Previous customer service experience.
Demonstrated ability to thrive while working overnight.

Responsibilities

Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Use problem-solving skills to resolve guest issues to their satisfaction.
Follow proper cash-handling procedures and post and reconcile charges applied to guest receipts.
Follow emergency notification procedures when issues occur overnight.
Communicate effectively between all shifts and departments.

Benefits

Group medical, dental, and vision insurance.
Company-paid life insurance.
Paid time off, including vacation and sick leave.
Company-matched 401(k) plan.
Voluntary benefits, including short- and long-term disability, accident, life, critical illness, and Flexible Spending Account.
Hotel benefits.
Employee assistance program.
Leadership development program.
Daily pay.
Paid holidays.
Educational opportunities and tuition reimbursement.
Paid jury duty, personal, medical, and military leave in accordance with applicable law.