Night Auditor

MCR Hotels•Charlotte, NC

20d•Onsite

About The Position

The Night Auditor supports hotel operations overnight by completing audit-related reporting and following security procedures. The role also includes receiving and noting incoming mail as required by the daily shift checklist. Night Auditors are expected to provide welcoming, responsive guest service; maintain clean and organized work areas; complete operational checklists and shift handover reports accurately and on time; and communicate professionally with team members. Team members may be asked to help clean guest rooms and public spaces as needed and to perform other job-related duties assigned by authorized personnel. The role requires a positive, service-oriented attitude, the ability to follow procedures, and effectiveness in a fast-paced, high-pressure environment. The schedule may vary and include evenings, nights, weekends, and holidays. The job involves extended periods of standing, operating computers and office equipment, data entry, handling and transporting supplies weighing up to 25 pounds, and moving throughout the hotel and guest rooms. The work environment is usually moderately noisy.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly and communicate effectively in English.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to stand or remain stationary for long periods, approximately 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, and use a telephone.
Must be able to manually manipulate objects, handles, tools, and controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to inspect and visually observe details at close range and from a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Help achieve guest satisfaction through attentive service and respond to challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features, facilities, and amenities, and remain aware of hotel groups and events.
Answer incoming calls using the approved greeting and provide friendly service.
Keep front- and back-of-house areas clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at the designated times each shift.
Prepare accurate shift handover reports on time.
Wear an approved, clean uniform, remain well-groomed, and wear a nametag.
Complete and distribute hotel audit-related reports by the designated time on the overnight checklist.
Follow overnight security measures, including exterior-door locking schedules, late-arrival protocols, and procedures for safety and security issues.
Receive and note incoming mail according to the daily shift checklist.
Communicate clearly, honestly, and professionally with team members and collaborate to support guests and hotel operations.
Arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, never work off the clock, and clock in and out for breaks as scheduled.
Give sufficient notice when calling out, as directed by the supervisor.
Perform other job-related duties and follow other job-related instructions as assigned by authorized personnel.