Night Auditor

HRI Hospitality • Nashville, TN

8d

About The Position

The Night Auditor works in the Front Office at Caption by Hyatt, Nashville, which is managed by HRI Hospitality. The role combines guest services and overnight financial auditing. The Night Auditor greets and assists guests, handles check-ins and check-outs, responds to calls and guest requests, and resolves issues. The position also balances and reconciles daily transactions, reviews reports, verifies front desk postings, processes payments, and ensures reservation activity is recorded accurately. The role reports to the Guest Services Manager and exercises no supervision.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.
• Ability to work overnight shifts, weekends, and holidays.

Nice To Haves

• Previous hotel front desk or accounting experience.
• Experience with PMS systems.

Responsibilities

• Greet, register, and assist guests; process check-ins and check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports, such as room charges and revenue summaries.
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED