Night Auditor

Sage Hospitality•Denver, CO

13d

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate, timely information, ensure company and hotel policies and procedures are followed, and help prevent fraud. The role also provides professional, courteous service to arriving, departing, and in-house guests, responding to reservation, hotel-information, and guest-concern inquiries in person and by telephone. The position performs nightly revenue and transaction audits, prepares reports and statistics, closes bank ticket codes, and runs the final night audit after confirming revenues are in balance. It also performs front-desk duties such as guest check-in and checkout, answering and directing calls, scheduling wake-up calls, paging guests, and maintaining knowledge of hotel and area activities.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for telephone communication with guests.
Excellent comprehension and literacy for reading daily reports and numbers.
Ability to meet the physical demands of the role, including prolonged standing, repeated bending and kneeling, reaching all hotel areas, and occasional lifting or carrying of files and office items up to 25 pounds.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, tally sheets, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front-desk transactions, including room charges, phone calls, zero-balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits; verify proper cash-handling procedures.
Audit, balance, prepare, verify, and report room information to provide rooms management with an overview of performance.
Prepare and enter statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest checkout using established manual and computer procedures, close guest accounts, and open rooms for the next sale.
Maintain good customer relations and stay informed about in-house and local functions to respond knowledgeably and promptly to guest questions and concerns in person and by telephone.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.

Benefits

Medical, dental, and vision insurance.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the company’s 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on Marriott and Sage hotels, restaurants, and other offerings.
Free on-site covered parking.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.