Night Auditor

DoubleTree Baton Rouge (Crestline Hotels and Resorts)•Baton Rouge, LA

15d

About The Position

The Night Auditor serves as a hotel ambassador, handling guest check-ins and check-outs, answering incoming calls, and upholding Guest Service Standards. The role also performs nightly accounting and supports housekeeping needs as a runner during the overnight shift. It involves calculating, classifying, recording, posting, and verifying financial data to maintain accounting records, and may include checking the accuracy of figures and transactions recorded by other workers. The Night Auditor resolves guest complaints and maintains knowledge of hotel services, facilities, room details and rates, occupancy and arrival information, availability, and group activities. The position operates the hotel’s Property Management System and Point of Sale system, audits and balances accounts and cashier activity, processes guest payments and adjustments, runs end-of-day and morning reports, maintains records and backups, and briefs the relief employee. The role also monitors assigned work areas, documents maintenance needs, attends meetings and training, and coordinates follow-up with the incoming supervisor.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Ability to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room types and locations, rates and promotions, occupancy, arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, maintain, and secure the bank.
Read the log book daily and record pertinent information.
Process currency exchanges and payments to guest accounts.
Process adjustments, rebates, paid outs, and credits as required.
Operate and maintain the security of the Property Management System (P.M.S.).
Verify and correct the Room Rate Report.
Post and audit banquet charges.
Adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed and close and log open checks in the Point of Sale (P.O.S.) system.
Print Food & Beverage end-of-day reports.
Audit Food & Beverage cashier work and correct discrepancies.
Audit Rooms cashier work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Input sales figures into the P.M.S. and balance accounts.
Run Room & Tax and verify that all room rates are posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the P.O.S. after balancing all work.
Run the end-of-day program and close the day.
Check that interfaces are operational.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express check-out folios.
Sign out and brief relief staff.
Review the Night Audit checklist and verify that all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the incoming supervisor.
Document maintenance needs on work orders and submit them to the Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Handle hotel check-ins and check-outs, answer incoming calls, and support housekeeping needs as a runner during the overnight shift.