Night Auditor

Pyramid Global Hospitality•Newton, MA

8d•$23 - $24•Onsite

About The Position

Pyramid Global Hospitality is hiring a Night Auditor for the Front Desk team at Boston Marriott Newton in Newton, Massachusetts. The role covers overnight hours, typically 11 p.m. to 7 a.m., and focuses on creating a welcoming first impression, providing knowledgeable and attentive guest service, and completing the hotel’s night audit procedures accurately. The Night Auditor checks in and registers guests, handles payments and related transactions, responds to guest concerns, promotes hotel programs, and shares information about the property, its amenities, and the local area. The role also involves generating and distributing reports, maintaining the house bank, communicating pertinent information to the manager on duty, and assisting other departments as needed.

Requirements

Ability to work overnight hours.
High attention to detail.
High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Generate, print, and distribute daily and weekly reports.
Follow night audit procedures with close attention to detail.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.