Night Auditor
About The Position
Performs all check-in and check-out related tasks. Manages online and phone reservations. Welcome guests upon their arrival and assign rooms. Registers guests, collecting necessary contact information. Informs customers of payment methods and verifies credit card information. Provides information about the hotel, as well as all Company promotions and events. Respond to guest complaints in a timely and professional manner. Works with housekeeping staff to ensure that all rooms are clean and fully furnished. Confirms group reservations and arranges personalized services for VIP guests. Promotes additional services, when appropriate. Maintains updated records of bookings and payments. Performs all other duties as assigned.
Requirements
- Customer service skills
- Communication skills
- Attention to detail
- Ability to handle multiple tasks
- Basic computer skills
Nice To Haves
- Previous hotel or hospitality experience
- Experience with reservation systems
Responsibilities
- Performs all check-in and check-out related tasks.
- Manages online and phone reservations.
- Welcome guests upon their arrival and assign rooms.
- Registers guests, collecting necessary contact information.
- Informs customers of payment methods and verifies credit card information.
- Provides information about the hotel, as well as all Company promotions and events.
- Respond to guest complaints in a timely and professional manner.
- Works with housekeeping staff to ensure that all rooms are clean and fully furnished.
- Confirms group reservations and arranges personalized services for VIP guests.
- Promotes additional services, when appropriate.
- Maintains updated records of bookings and payments.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
