Night Auditor

Hilton Garden Inn Chicago Downtown Riverwalk•Chicago, IL

49d•Onsite

About The Position

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. This role also involves effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Requirements

High School diploma or equivalent
One year of progressive experience in a hotel REQUIRED
Guest Service Experience REQUIRED
Computer knowledge/skills required
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Hilton Garden Inn by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
Comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to prioritize job functions in order to meet deadlines.

Responsibilities

Reconcile all hotel cashier transactions.
Review, organize, and compile management reports on a timely basis.
Ensure the accuracy of guest billings and city ledger transactions.
Effectively communicate concerns and/or related issues to all levels of management.
Perform guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Ensure accuracy of all numbers reported including statistics.
Input and update financial information into corporate communications network.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Ensure overall guest satisfaction.
Handle guest requests.