Night Auditor

Great Lakes Management Group•Le Claire Township, IA

26d•$17 - $18•Onsite

About The Position

GLMG Hotels is seeking a dependable and guest-focused Night Auditor to oversee overnight hotel operations while ensuring exceptional guest service, maintaining hotel security, completing daily financial reporting, and serving as the Manager on Duty (MOD) during overnight shifts. At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.

Requirements

High School Diploma or equivalent required.
Customer service experience required.
Strong guest service and communication skills.
Ability to complete financial reconciliations accurately.
Ability to work independently and make sound decisions overnight.

Nice To Haves

Associate Degree in Hospitality, Accounting, or Business preferred.
Previous hotel front desk or night audit experience preferred.
Experience with hotel PMS systems preferred.

Responsibilities

Perform guest check-ins and check-outs.
Manage reservations, guest requests, and guest accounts.
Complete all nightly audit procedures and financial reconciliations.
Balance revenue, cash, and credit card transactions.
Generate daily management reports.
Serve as Manager on Duty (MOD) during overnight shifts.
Handle guest complaints and service recovery situations professionally.
Conduct security walks throughout the property.
Respond to alarms, emergencies, and guest disturbances.
Provide exceptional guest service while maintaining a safe and secure environment.