Night Auditor

Property Management•Prattville, AL

26d

About The Position

The Night Auditor completes nightly audit functions while delivering exceptional guest service at the hotel’s front desk during the overnight shift. The role also assists guests with check-ins and check-outs, processes reservations, and responds to inquiries. The Night Auditor uses proactive judgment, keeps guest security in mind, and helps maintain a safe, clean, and friendly work environment. The position works closely with hotel departments and communicates pertinent information to management and desk staff to support high-quality service and smooth shift transitions.

Responsibilities

Complete nightly audit functions and daily night audit reports.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Review the front desk log for problems, special requests, and other information.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate relevant information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to ensure high-quality customer service.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Complete required shift paperwork.
Perform other duties as assigned by management.