Night Auditor

Sincere Hospitality•Austin, TX

27d

About The Position

Sincere Hospitality is hiring a Night Auditor, a pivotal hotel team member who contributes to the guest experience by handling administrative and front-desk duties and serving as a point of contact for guests. The role requires familiarity with hotel-brand standards, guest expectations, and the local area. It reports to the Front Desk Supervisor and General Manager. The Night Auditor welcomes guests and supports efficient check-in and checkout, manages reservations and room assignments, maintains accurate reservation and billing records, and performs night audit procedures. The position also involves handling guest communications and concerns, maintaining organized public and front-desk areas, coordinating with other hotel departments, and completing overnight laundry duties. Performance is assessed on job execution, problem solving, communication, attendance, adherence to procedures, and guest service scores. Duties may change or be assigned as organizational needs require.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office programs.
Availability to work morning and evening shifts.
Availability to work weekends and holidays.
Ability to stand for an entire shift or an extended period; use hands to feel or handle objects; and reach with hands and arms.
Ability to walk, bend, sit, climb or balance, kneel, crouch or crawl, and talk or hear.
Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Responsibilities

Warmly and professionally welcome guests and provide a quality check-in and checkout experience.
Handle confidential guest information with integrity.
Answer and route calls, emails, and in-person inquiries; accurately take guest messages.
Manage cash drawer contents and transactions during the shift.
Maintain accurate, up-to-date records in hotel systems, including the PMS, out-of-order rooms, and guest requests.
Perform Night Audit functions and procedures with attention to detail.
Keep common areas, the entryway, lobby, and front desk clean, neat, and organized.
Respond to guest requests, inquiries, complaints, and issues promptly, courteously, and tactfully; seek solutions consistent with hotel policies and escalate complex issues when necessary.
Complete overnight laundry duties, including washing, drying, folding, and organizing linens.
Maintain a clean and organized laundry area and follow safety procedures.
Seek guest feedback, identify opportunities for improvement, and share compliments with the team.
Manage reservations, cancellations, and room assignments to optimize occupancy and ensure reservation and billing accuracy.
Handle multiple tasks, including guest interactions, phone calls, and administrative duties.
Communicate and collaborate with housekeeping, maintenance, and other departments and team members to support seamless operations and prevent recurring problems.
Attend work on time as scheduled and follow attendance, documentation, and communication procedures.