Night Auditor

Hampton Inn Chandler • Chandler, AZ

21d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role also communicates concerns and related issues to management and performs guest services duties as needed, including check-in, check-out, switchboard operation, and reservations. The position is based at the Hampton Inn Chandler in Chandler, Arizona, and is a late/overnight-shift role.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with financial information and data and perform basic arithmetic.
• Ability to prioritize job functions and multitask to meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to maintain regular attendance in accordance with scheduling and hotel standards.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Ability to attend required hotel meetings and training.
• Ability to comply with hotel standards and regulations.

Nice To Haves

• Guest service experience.

Responsibilities

• Reconcile hotel cashier transactions and audit financial and statistical reports.
• Prepare and distribute daily reports, including Daily Operating Reports, discount program reports, and tax reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed of unusual operational or financial events and policy or procedure deviations.
• Perform guest services duties as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Handle guest requests and work to ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and training.
• Maintain regular attendance and comply with hotel standards for personal appearance, grooming, uniform, and nametag.
• Follow hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality and show initiative in anticipating guest or operational needs.
• Cross-train in other accounting or hotel-related areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED