Night Auditor

Summit Hospitality Incorporated • Raleigh, NC

12d • Onsite

About The Position

The Hotel Night Auditor for Summit Hospitality Group posts and balances room, restaurant, and bar guest folio charges; maintains files; and resets systems for the next day's operations. The role assists late arrivals and early departures by handling guest check-ins and check-outs, while providing prompt and courteous service throughout the late or third shift. It also handles calls, guest requests, reservations, and faxes, and submits paperwork through established communication channels to the Corporate Office-designated Accounting Manager.

The position supports nightly accounting and front desk operations, prepares revenue reports, resolves system discrepancies and simple computer problems, and helps ensure guest satisfaction and hotel quality standards. Duties may change, and additional duties may be assigned as needed. Full-time and part-time positions are available.

Requirements

• Two years of previous experience as a Night Auditor for a name-brand hotel chain.
• Strong leadership skills.
• Excellent oral and written communication skills.
• Planning and organizational ability.
• Ability to prioritize and quickly change direction as needs arise.
• Exceptional knowledge of accounting operations, including A/R and A/P.
• Math skills and ability to operate a 10-key keypad by touch.
• Reliable source of transportation.
• Flexible work schedule, including weekends; the position is described as third or late shift.

Nice To Haves

• Preference for experience with Marriott, Hilton, or Hyatt.
• Working knowledge of FOSSE, OPERA, or Hilton ONQ, depending on brand; Microsoft programs; and Micros Restaurant Management System.
• Ability to diagnose and repair simple computer problems.

Responsibilities

• Run audit reports and journals from Front Office Systems.
• Prepare daily revenue reports by auditing system accounts and journals and breaking down food and beverage revenue.
• Make corrections and adjustments and handle computer problems that occur during the shift.
• Input revenue, expenses, and allowances to generate daily reports, including the Guest Ledger Summary and Daily Food and Beverage Operations Summaries.
• Balance revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
• Ensure reports and backup vouchers are complete and filed promptly and properly.
• Send required copies of documents, backups, and reports of daily work to the designated Accounting Manager for A/R, A/P, and Payroll processing.
• Review and correct discrepancies in the Front Desk System.
• Ensure guest satisfaction; check guests in and out and complete guest registration.
• Process guest reservation information using computer systems and verify and imprint guest credit cards for authorization.
• Handle cash and accurately balance the house bank.
• Assign rooms based on guest preferences and availability and drive the Revenue Management process.
• Handle guest issues and concerns tactfully and work toward satisfactory resolutions.
• Answer questions about hotel facilities and services, take telephone calls, book reservations, and respond to guest inquiries about local directions and events.
• Recommend local restaurants, points of interest, and transportation options.
• Maintain cleanliness of the front desk, lobby, and back office.
• Follow up promptly on guest check-ins, complaints, and other requests.
• Work professionally with other departments and employees to support good working relationships and a hospitable atmosphere for guests.
• Understand emergency procedures for incidents, accidents, fire, safety, and criminal activity.
• Participate in the Hotel Safety Committee.
• Maintain the hotel's brand and Summit Hospitality Group quality standards for Property, Product, and People.
• Complete brand-required training.

Benefits

• Vacation/personal time for full-time associates.
• Medical, dental, vision, and life insurance; FSA; and supplemental insurance for full-time associates.
• Hotel discounts.
• Quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed