Night Auditor

Archer (Lodgeworks) • Alexandria, VA

17d • $20 - $20

About The Position

The Night Auditor prepares and completes night audit checklist work and reports. The role focuses on exceeding guest expectations, following brand service standards, resolving guest challenges, and ensuring accurate nightly posting and reporting. It also provides accounting support by posting revenue to the correct departments, balancing the guest ledger daily, completing required reports, and submitting appropriate reports to corporate on time.

Requirements

• Be a team player with a heart for hospitality.
• Be customer-focused and committed to representing the hotel's reputation positively.
• Communicate effectively and listen to solve problems.
• Be comfortable following directions, guidelines, and work objectives.
• Be capable of exerting up to 30 pounds of force occasionally.
• Be capable of standing for an entire shift or an extended amount of time.
• Be capable of reaching overhead, using both hands, leaning over, stooping, and kneeling.
• Be eager to contribute to a positive work culture and team.

Nice To Haves

• Six months of related experience in hospitality or a service industry.

Responsibilities

• Check hotel guests in and out in a confident, professional, and personalized manner.
• Welcome and register guests, explain accommodations, and establish credit or a method of payment.
• Maintain knowledge of room categories, rates, packages, promotions, amenities, the local area, and other hotel information; answer guest inquiries.
• Maintain regular attendance according to scheduling and LodgeWorks standards.
• Take hotel reservations accurately and efficiently.
• Respond promptly to guest comments and concerns and resolve them in a timely, friendly, and efficient manner.
• Follow accounting, cash-handling, and billing procedures accurately.
• Follow tax-exempt policies and procedures.
• Answer calls courteously, professionally, and efficiently.
• Use hotel communication tools to log and share pertinent information with fellow associates and supervisors.
• Post revenues to the correct department, balance the guest ledger daily, and complete necessary reports.
• Submit appropriate reports to corporate in a timely manner.
• Assist with other tasks or duties as requested by management.

Benefits

• PTO
• Hotel and restaurant discounts at select LodgeWorks properties
• Health, vision, and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Company-sponsored short-term and long-term disability
• Referral bonuses
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed