Night Auditor

Northland Properties•Irving, TX

11d

About The Position

The Hotel Night Auditor conducts nightly audits, balances and consolidates departmental ledger accounts, and prepares hotel operating reports. The role works the overnight shift at the front desk and includes guest registration and service, payment processing, accounting tasks, and hotel security. The position is with the Sandman Hotel Group, part of a family-owned hospitality business.

Requirements

High school diploma, G.E.D., or equivalent.
Experience in all aspects of customer service and people management.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Strong working knowledge of accounting practices and principles.
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
Exceptional conflict resolution, negotiation, and objection-handling skills.
Ability to respond quickly in a dynamic and changing environment.
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Knowledge of cost analysis, fiscal management, and budgeting techniques.
Effective verbal and written communication skills.
Excellent customer relations skills.
Time-management skills.
Adaptability and ability to handle multiple priorities under pressure.
Eagerness and focus on exceeding guest expectations.
Must be legally entitled to work in the United States of America.

Nice To Haves

Fluency in English and French (preferred).
Completion of a two-year apprenticeship program or college program in front desk operations or hotel management (preferred).

Responsibilities

Conduct nightly audits, balance and consolidate departmental ledger accounts, and prepare hotel operating reports.
Maintain an inventory of vacancies and reservations, and manage room assignments.
Register arriving guests and assign rooms.
Respond to enquiries about hotel registration and services by letter, telephone, and in person; provide information about community services and address guest complaints.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
Present statements of charges to departing guests and receive payment.
Maintain hotel security.
Post daily room charges and outstanding charges.
Take over from the evening cashier and check and accept the float and takings.
Accept restaurant cashier revenue and floats and ensure they are securely locked away.
Accept and secure keys from various departments.
Prepare credit card and charge card summaries and post them to DAB's account.
Maintain a high standard of personal hygiene and appearance.

Benefits

Rewards and recognition.
Free parking.
Discounted hotel stays and family-and-friends rates.
Ongoing employee events, incentives, and recognition.
Growth opportunities and career advancement from within.
Dedicated training program.
Employee Assistance Program (EAP), including free mental health support and legal and financial counselling.
Referral rewards for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance, extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.