Night Auditor

OTO Development•Mountain View, CA

12d

About The Position

The Night Auditor executes guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards. The role maintains a friendly, hospitable presence at the desk during all hours and provides guests with information about local attractions and amenities. It also supports accurate collections, documentation, rate quoting, credits, and rate optimization while safeguarding keys, deposits, and company and guest property. The Night Auditor performs other duties as assigned to support guest satisfaction. This position may be physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods. The property is managed by OTO Development, an industry-leading hotel development and management company that owns and operates upscale select-service, extended-stay, and lifestyle hotels across the United States.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash and credit card handling.
Experience maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience using computers, especially for data entry.
Ability to work well with others.
Customer-focused approach, putting guests’ needs first.
Approachable manner and ability to encourage effective communication with guests and fellow team members.
Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members, and be present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure credit card and direct-bill collections comply with company policies.
Maintain proper control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to help ensure rates are optimized.
Complete all required documentation in a timely manner.
Quote daily rates properly and issue credits.
Perform other duties as assigned to support guest satisfaction.