Night Auditor

DKN HOTEL GROUP•Rossford, OH

21d•$16 - $17•Onsite

About The Position

The Night Auditor provides courteous, personalized service to hotel guests while carrying out front-desk operations during the graveyard shift. The role handles guest arrivals and departures, reservations and inquiries, communicates hotel rates and information, and supports guest satisfaction by staying informed about hotel and area functions. It also includes operating the PBX equipment, managing front-desk cash and credit transactions, and completing the nightly audit after ensuring revenues are balanced. The position works in the front desk and lobby area, with access to the entire interior and exterior of the property. It has no supervisory responsibility and uses independent judgment only within management guidelines and company policies and procedures.

Requirements

Knowledge of hotel front-desk operations and procedures.
English speaking.
Good customer service and written and verbal communication skills.
Attention to detail.
Ability to prioritize, organize, and make good judgments.
Basic accounting, typing, cash register, and computer skills.
Dependability.
Ability to stand for long periods and walk indoors and outdoors, including up and down stairs; sitting is also required.
Ability to frequently bend, stoop, twist, reach, and lift and carry items.
Ability to reach above, at, and below shoulder level.
Ability to lift and carry up to 20 pounds unassisted.
Awareness of the importance of safety and security.

Nice To Haves

A minimum of two years of hotel front-desk experience is preferred.

Responsibilities

Maintain a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures.
Facilitate guest departures by following procedures to close guest accounts and determine future room availability.
Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and procedures.
Answer inquiries and accept reservations in person and by phone using DKN’s reservation guidelines.
Communicate hotel rates and information professionally, use suggestive selling techniques, and demonstrate value to guests.
Maintain good guest relations by staying informed about in-house and area functions and responding to questions and concerns.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, set wake-up calls, and communicate with guests.
Control and balance cash and credit transactions at the front desk and maintain responsibility for a personal bank according to hotel policy.
Run the night audit after ensuring all revenues are in balance.
Assist other team members and departments to support the overall performance of the department and hotel.
Deliver DKN’s “Home Away From Home” experience and embody DKN Values behaviors.
Remain conscious of safety and security.
Perform other duties as assigned, requested, or deemed necessary by management; management may add or change duties.