Night Auditor

Kimpton Hotels & Restaurants • Portland, OR

7d

About The Position

The Guest Service Agent (Overnight) handles guest registration and checkout, PBX operations, mail and message service, and provides outstanding guest service. The role advocates for the hotel, creates personal guest experiences, and builds relationships that encourage guests to return.

The position requires completing overnight front desk and operational tasks, maintaining accurate financial and hotel records, following hotel policies and safety procedures, and communicating with guests and other departments. The role is suited to someone comfortable working overnight, weekends, and holidays, including during busy periods with many arrivals and departures.

Requirements

• High school diploma or GED required.
• Flexible schedule and ability to work overnight, weekends, and holidays.
• Ability to work well under pressure while handling many arrivals and departures in a short period.
• Knowledge of the immediate area, services, attractions, and events.

Nice To Haves

• Previous experience in a front desk or customer-facing role.
• Familiarity with hotel systems and operations, and the ability to enter information accurately.

Responsibilities

• Review arrivals for special requests and block rooms as needed.
• Check hotel guests in and out in a confident, professional, and friendly manner.
• Answer phone calls promptly and knowledgeably, providing complete and accurate information.
• Complete the appropriate AM, PM, or overnight checklist by the end of the shift.
• Pre-assign hotel rooms, including rooms for VIPs, repeat guests, package bookings, and guests with special requests.
• Follow the established key control policy.
• Ensure proper credit policies are followed.
• Submit lost-and-found items with a completed lost-and-found report.
• Know and follow fire and emergency procedures.
• Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions handled during the shift.
• Verify the credit limit report.
• Monitor room availability throughout the shift.
• Review the hotel's daily selling status using the yield management system.
• Attend a department meeting once a month.
• Communicate with other departments by telephone and/or radio.
• Provide registration, checkout, PBX, mail, and message services while delivering outstanding guest service and creating personal guest experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED