Night Auditor

Property Management•Alpharetta, GA

13d

About The Position

The Night Auditor completes nightly audit functions while providing exceptional guest service at the hotel front desk during the overnight shift. The role also assists with guest check-ins and check-outs, processes reservations, responds to inquiries, and helps maintain a safe, clean, and friendly environment. The Night Auditor handles cash and maintains the accuracy of the issued cash drawer, communicates information across shifts and hotel departments, and completes required paperwork and night audit reports.

Responsibilities

Complete all nightly audit functions and daily night audit reports.
Assist guests with check-ins and check-outs, process reservations, and respond to guest inquiries.
Keep guest security in mind and help create a safe, clean, and friendly work environment.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Review the front desk log for problems, special requests, and other relevant information.
Greet and register guests, assign rooms, and collect payment during guest registration.
Prepare express checkout folios and maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, desk staff, and the following shift.
Maintain and clean the lobby and bathroom as needed.
Work with hotel departments to support high-quality customer service.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features to guests.
Perform other duties as assigned by management.