Night Auditor

Stonebridge Hospitality Associates•New York City, NY

11d

About The Position

The Night Auditor is responsible for closing the hotel’s business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services to support smooth overnight operations. Guest services include check-ins, check-outs, responding to inquiries, and resolving guest needs. The role also supports hotel security and coordinates with overnight housekeeping or maintenance staff as needed. This is a full-time, seasonal, non-exempt position in New York, New York, reporting to the Guest Services Manager/Accounting Manager. The stated pay range is $26–$28 per hour. The position requires overnight availability, including weekends and holidays. Work is primarily indoors and involves frequent computer and telephone use, extended periods of sitting, and occasional standing, walking, and lifting items up to 10 pounds.

Requirements

Previous experience in hospitality or customer service is preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency using property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented, with strong organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify payment methods and process credit authorizations.
Maintain accurate room-availability and guest-account records using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-out, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations and enter reservation information accurately.
Provide information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain security and safety during overnight shifts by monitoring guest activity and access.