Night Auditor

Cabot Citrus OPCO LLC•Brooksville, FL

12d•$0 - $17•Onsite

About The Position

The Night Auditor is a key member of the Cabot Citrus Farms team, helping deliver exceptional service and uphold the resort’s standards. The role includes front desk and guest service duties, business-day reporting, administrative work, room-status and group coordination, cash-handling compliance, and revenue and occupancy monitoring. The Night Auditor maintains an organized and welcoming front desk, communicates with other departments, and supports the resort’s pre-opening responsibilities. The position requires an on-site presence and a varied schedule based on occupancy and department needs, including morning and afternoon/evening shifts and weekends.

Requirements

At least one year of front office or supervisory experience; high-end resort experience preferred.
High school education or equivalent required.
Exceptional organizational skills and ability to multitask and prioritize in a fast-paced environment.
Self-directed and motivated, with exceptional customer service and interpersonal skills.
Strong, concise, and open verbal and written communication skills.
Ability to use sound logic and judgment to evaluate situations and select appropriate resources.
Ability to work accurately and efficiently with close attention to detail.
Ability to focus on guest needs and remain calm and courteous.
Florida driver’s license or ability to obtain one.
Ability to work flexible hours, including weekends, evenings, and overtime as required.
Ability to work well in a team environment.
Physical ability to ascend and descend stairs and ramps; stand and remain mobile for up to five hours at a time; sit, stoop, kneel, crouch, stretch, and perform repetitive motions; and occasionally exert up to 50 pounds of force and frequently or constantly exert up to 20 pounds of force to move objects.
Vision abilities including close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Manual dexterity to operate necessary equipment, tools, products, and supplies.

Nice To Haves

University degree or college diploma in Hospitality Management.
Experience at a high-end resort.

Responsibilities

Respond to guest questions and complaints and provide exceptional customer service.
Keep the front desk and reception area clean and organized, and maintain office supplies and equipment.
Monitor front desk activities, including bookings, appointments, calls, and emails.
Generate business-day reports and perform administrative duties, including filing and record updates.
Communicate and maintain working relationships with all departments.
Maintain accurate room-status information and ensure it is communicated appropriately.
Resolve guest problems quickly, efficiently, and courteously.
Update group information, monitor and prepare group requirements, and relay information to appropriate personnel.
Follow cash-handling, check-cashing, and credit policies.
Ensure front office employees wear proper uniforms and uphold the hotel’s commitment to hospitality.
Prepare front office performance reports; review daily front office work and activity reports, the front office logbook, and guest feedback forms.
Help maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, monitoring credit reports, and observing daily house count.
Operate the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare occupancy forecasts.
Ensure messages, packages, and mail are logged and delivered promptly and professionally.
Attend to guests, managers, and employees in an attentive, friendly, helpful, and courteous manner.
Monitor VIP guests and special requests.
Maintain required front office and stationery supplies.
Maintain an organized filing system for purchases, vouchers, schedules, forecasts, reports, and tracking logs.
Contribute to pre-opening responsibilities and perform other duties as assigned.
Work a varied schedule as needed based on occupancy and department demands, including AM and PM shifts and weekends.