Night Auditor

The Glen House • Gorham, NH

23d

About The Position

The Night Auditor at The Glen House Hotel provides customer service during overnight hours while handling guest accounts and hotel financial operations. The role includes reservation sales, check-in and check-out, resolving guest issues, reconciling accounts, preparing reports, and processing credit-card transactions. The Night Auditor also supports other accounting or hotel-related areas as needed and keeps management informed about unusual operational or financial events. The overnight shift runs from either 10 p.m. to 6 a.m. or 11 p.m. to 7 a.m.

Requirements

• Knowledge of or experience with accounting principles.
• High school diploma or equivalent work experience.
• Ability to work with financial information and perform basic arithmetic.
• Ability to provide high-level customer service and communicate effectively with guests and team members.
• Ability to follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.
• Proficiency in keyboarding and computer technology, including email, MS Word, Excel, and hotel-related systems.
• Aptitude for numbers and data analysis.

Nice To Haves

• Prior customer service or hospitality experience.

Responsibilities

• Provide guest services, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports, such as Daily Operating, discount program, and tax reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit, reconcile, consolidate, and transmit credit-card transactions in a timely manner.
• Prioritize job functions to meet deadlines.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Respond to governmental inquiries upon receipt.
• Work with and understand financial information and data, including basic arithmetic functions.
• Be willing to cross-train in other accounting or hotel-related areas.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with a discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability coverage with shared cost.
• Option to purchase additional employee-paid life insurance.
• Paid time off.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available based on property-specific location.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED