Night Auditor for Guest Services
About The Position
The Night Auditor is responsible for handling all inquiries via phone or email, collaborating with other departments to ensure guests and students have the best possible Kripalu experience. This role also supports the call center and front desk by answering guest and student inquiries about online and onsite programming and various amenities. Additionally, the Night Auditor is responsible for preparing and performing all end-of-day procedures in the Guest Service Department, which facilitates all aspects of a guest's experience, including pre-arrival, during their stay, and post-stay. Kripalu Center is the largest yoga and wellness retreat center in the US, a nonprofit educational organization dedicated to helping individuals and communities realize their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness, and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. The campus is located in the Berkshires of Western Massachusetts and offers a wide range of experiences for guests, from day passes to multi-day programs, including signature programming and training developed by Kripalu, online programs, multi-day group events, and programming delivered by visiting talent. Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present-day practices of leadership and accountability.
Requirements
- Demonstrated ability to speak and write fluently in English
- Strong verbal communication and active listening skills
- Demonstrated success in problem solving and the ability to collaborate with others to find a solution
- Professional & reliable
- Attention to detail and ability to multitask
- Commitment to organizational values and mission
- Ability to learn new computer software applications
- Strong math and money handling skills
- Must be able to lift 25Lbs
- High School education or equivalent
- Must be available to work evenings, weekends, and some holidays
- Proficient with Microsoft office, specifically Outlook, Excel, and Word
Nice To Haves
- Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational values of Service, Compassion, Inquiry, Integrity and Presence.
- Honors and respects the diversity and uniqueness of each individual staff member.
- Maintains confidentiality and creates an environment where staff feel supported and welcome
- Eager to develop and maintain simple and efficient systems.
- Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions and ideas.
- Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
- Learns and adapts quickly in new situations resulting in successful performance.
- Accepts responsibility for own actions.
- Embraces experiences as learning opportunities.
Responsibilities
- Prepare and follow Nightly Audit procedures
- Balance all revenue sources and complete daily financial reports
- Perform closing and opening daily system functions
- Adhere to all Front Desk Policies and Procedures
- Provide Front Desk services during the nighttime hours
- Answer guests’ questions about the organizations and different offerings
- Assist guests onsite with any questions or bookings for future services
- Handle all inquiries by phone or email
- Work with other departments to ensure the guest/student receives the best possible Kripalu experience
- Support the call center and the front desk
- Answer all guest/students' inquiries about online and onsite programming and various amenities
- Prepare and perform all the end of day procedures in the Guest Service Department
Benefits
- Health Insurance
- Dental Insurance
- Vacation, Sick, & Personal Time
- Paid Holidays
- Vision
- 403b Retirement Plan
- Flexible Spending and Dependent Care Accounts
- Company Paid Short- and Long-Term Disability
- Company Paid $50,000 Life Insurance Policy
- Free Meals in the Kripalu Dining Hall
- Discounted Purchases in the Kripalu Shop and for Healing Arts Services
- Yoga Classes, and the opportunity to participate in Kripalu Programs
- Night time differential earning of $0.75 dollars per hour worked between the hours of 10p-6a
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
