Night Auditor

Residence Inn Seattle Northgate•Seattle, WA

24d

About The Position

As a Night Auditor, you work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. The role uses attention to detail and routine to help create memorable guest experiences and provide guests with a comfortable stay.

Requirements

Previous customer service experience and a proven ability to thrive working the overnight shift are ideal.
Strong verbal and written communication skills.
Ability to read, write, type, and use basic technology.
Ability to stand for an entire shift.
Ability to lift at least 25 pounds.
Availability to work weekends and holidays.

Nice To Haves

Previous customer service experience.
Proven ability to thrive working the overnight shift.

Responsibilities

Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem-solving skills to resolve guest issues to their satisfaction.
Follow proper cash-handling procedures and post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed when issues take place overnight.
Communicate effectively between all shifts and departments.

Benefits

Medical, dental, and vision insurance.
Company-paid life insurance.
Paid time off, including vacation and sick leave.
Company-matched 401(k) plan.
Voluntary benefits, including short-term and long-term disability, accident, life, critical illness, and Flexible Spending Account.
Hotel benefits.
Employee assistance program.
Leadership development program.
Daily pay.
Paid holidays.
Educational opportunities and tuition reimbursement.
Paid jury duty, personal, medical, and military leave in accordance with applicable law.