Night Auditor

Blue Lake Casino•Blue Lake, CA

7d•$0 - $20

About The Position

The Night Auditor is responsible for reconciling hotel paperwork, posting charges to guest accounts, closing the day, greeting guests, registering guest information, and settling guest accounts. The role provides front desk and guest services while maintaining company service standards and supporting a safe, professional, and courteous hotel environment. The position reports to the Front Office Supervisor and has no supervisory responsibilities. The Night Auditor must be able to work all shifts, weekends, holidays, and special events as needed. Other duties may be assigned by management.

Requirements

High school diploma or GED, plus at least one year of hotel front desk experience, or an equivalent combination of education and experience.
Good organizational and administrative skills.
Experience with MS Office Suite.
Ability to learn quickly and maintain confidentiality.
Ability to solve problems independently and work as part of a team.
Strong verbal and written communication skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to calculate discounts, interest, commissions, proportions, and percentages and apply basic algebra.
Ability to solve practical problems, handle concrete variables in situations with limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Maintain a valid and active Blue Lake Tribal Gaming Commission License while employed.
Complete Title 31 training for reporting suspicious activity and large cash transactions within three months of employment.
Meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Prior experience with a hotel property management system.

Responsibilities

Audit hotel paperwork to ensure the day has balanced.
Post room charges and taxes to guest accounts, and verify account postings and balances.
Verify hotel paperwork is correct and balanced; run preliminary reports; process no-shows and close of day.
Stock the front desk with daily supplies.
Register arriving guests in accordance with company service standards and settle guest accounts, using sound business judgment regarding discounts.
Check out and check in the cash till properly.
Make reservations and operate a multi-line phone.
Greet guests and provide door and bell service when needed; provide information about local attractions, Rewards Club benefits, property amenities, and marketing programs.
Resolve guest concerns, complaints, or suggestions, or refer them to management; keep management informed of guest special requests and ensure guest profiles are properly noted in the property management system for the appropriate hotel department.
Remain current on room rates, availability, emergency procedures, groups, and property events.
Maintain appearance standards and provide courteous service to guests and cordial service to Team Members.
Promote a fun atmosphere for hotel guests and encourage mutual respect, dignity, and integrity among Team Members by setting a positive example.
Maintain a professional departmental, company, and community reputation; comply with safety guidelines, identify and report hazards, enforce applicable performance standards and policies, and maintain regular attendance.
Work all shifts, weekends, holidays, and special events as needed, and perform other duties assigned by management.