Night Auditor

The Palms Hotel & Spa•Miami Beach, FL

68d•Onsite

About The Position

The Night Auditor provides exceptional overnight guest service while completing the hotel’s nightly financial audit and operational procedures. As an overnight representative of The Palms Hotel & Spa, this role maintains a welcoming, professional, and secure environment and supports continuity of Front Office operations. Duties combine luxury guest service, front-office work, and financial accountability, including guest registration and assistance, room assignments, reservations, telephone communications, guest requests, and service recovery. The Night Auditor reviews and reconciles daily hotel transactions through the Property Management System (PMS), and helps ensure financial records, room inventory, guest accounts, and operational information are accurate and ready for the following business day. The role requires attention to detail, sound judgment, discretion, and professionalism, particularly when working independently overnight. The position works overnight shifts and may include weekends, holidays, and other schedules as operationally required; shifts may be rescheduled according to business volume.

Requirements

Previous hotel Front Desk or Night Audit experience.
Two years as a Front Desk agent or in a hotel or resort supervisory role, or an equivalent combination of education and experience.
Knowledge of hotel Property Management Systems (PMS) and basic accounting or reconciliation procedures.
Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Ability to work independently and make sound decisions during overnight hours.
Strong organizational and time-management skills.
Ability to handle multiple tasks in a fast-paced environment.
Professional appearance and demeanor.
Proficiency in English.
Availability to work overnight shifts, weekends, and holidays.
Courtesy and genuine care for coworkers and guests.
High school diploma or college education preferred.

Nice To Haves

Luxury hotel experience.
Additional language skills.

Responsibilities

Welcome, register, check in, and assist guests, providing warm, personalized service consistent with luxury hotel standards.
Respond promptly and professionally to guest requests, inquiries, and concerns, including reservations, room assignments, changes, and other Front Desk services.
Complete the nightly audit accurately through the hotel’s Property Management System (PMS), including revenue posting, taxes, settlements, and account reconciliation.
Verify and balance guest accounts, cash, credit card transactions, and other financial activity; identify and correct discrepancies as needed.
Maintain accurate room status, inventory, and reservation information, including arrivals, departures, no-shows, cancellations, and special requests.
Complete all Night Audit checklists, reports, and required documentation accurately and on time.
Communicate important guest, financial, operational, and security information to management and the incoming Front Desk team.
Maintain confidentiality and safeguard guest information, hotel assets, financial records, and guest property.
Monitor hotel activity and security conditions overnight and promptly report safety hazards, maintenance issues, or unusual activity.
Follow established procedures for emergencies, fire and life safety, security incidents, cash handling, and other hotel operations.
Maintain a professional appearance, demeanor, and high standard of etiquette while representing The Palms Hotel & Spa with warmth, courtesy, and discretion.
Support teamwork, accountability, and service excellence while identifying opportunities to enhance the guest experience.
Maintain customer service and guest satisfaction according to hotel standards.
Attend meetings and trainings related to the Front Desk.
Ensure compliance with health and sanitation policies in all areas.
Adhere to hotel fire, safety, and security procedures.
Adhere to sustainability guidelines under the Inspired by Nature Program.