Night Auditor

MCR Hotels•Corpus Christi, TX

12d•Onsite

About The Position

The Night Auditor supports hotel operations overnight while providing friendly, clean, well-organized, and safe experiences for guests. The role is expected to contribute to guest satisfaction, cleanliness, product consistency and quality, and teamwork. Team members greet guests warmly, use guests’ names when possible, respond to concerns with hospitality and urgency, maintain knowledge of hotel facilities and amenities, support awareness of hotel events, use role-relevant technology, and answer calls with the approved greeting. The position requires accurate and timely completion of operational checklists and shift handover reports. Team members keep work areas clean and organized, pitch in with guest-room and public-space cleaning as needed, and maintain an approved, clean uniform and professional grooming. Overnight duties include completing and distributing audit-related reports by the designated time, following security procedures, and receiving and recording incoming mail as required by the daily shift checklist. The role requires a varied schedule that may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating computers and office machinery, data entry and 10-key operation, handling objects and controls, bending and moving throughout the hotel, and lifting and transporting supplies weighing up to 25 pounds. The work environment typically has moderate noise, including ringing phones and frequent communication with coworkers and customers.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
Must communicate information and ideas clearly and effectively in English.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
Must be able to inspect and observe details at close and long range.
Must be able to perform the essential functions of the position; reasonable accommodations may be made upon request absent undue hardship.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly on arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel facilities, amenities, relevant technology, and hotel groups and events.
Answer incoming calls using the approved friendly greeting.
Keep front- and back-of-house workspaces clean, organized, and safe; assist with guest-room and public-space cleaning as needed.
Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and meet grooming expectations.
Complete hotel audit-related reports and send them by the designated time on the overnight checklist.
Follow overnight security procedures, including locking exterior entrances at designated times, protocols for late-arriving guests, and procedures for safety and security issues.
Receive and note incoming mail as required by the daily shift checklist.
Communicate clearly, honestly, and professionally and collaborate with the team to support guests and hotel operations.
Follow the scheduled clock-in, clock-out, and break procedures and provide supervisor-directed notice when calling out.