Night Auditor

Sage Hospitality Group•Portland, OR

19d•Onsite

About The Position

The Night Auditor audits, balances, and reports on various hotel areas, including food and beverage outlets, rooms, and the front desk, to provide accurate and timely information, ensure company and hotel policies and procedures are followed, and help prevent fraud. The role also provides professional, courteous service to arriving, departing, and in-house guests by responding to inquiries about reservations, hotel information, and guest concerns. The position performs nightly financial audits and reporting, supports front desk check-in and checkout, answers and routes telephone calls, and assists guests with hotel and local information. The role is based at The Nines in Portland, an adaptive reuse of the historic Meier & Frank building, featuring two restaurants, sustainability initiatives, and locally curated art.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests over the telephone.
Excellent comprehension and literacy for reading daily reports and numbers.
Ability to meet the physical demands of the role, including prolonged standing, repeated bending and kneeling, reaching all hotel areas, and occasional lifting or carrying of files and office items up to 25 pounds.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front desk activity, including room charges, phone calls, zero-balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits; verify proper cash handling.
Audit, balance, prepare, verify, and report room information for rooms management.
Prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest checkout by following established manual and computer procedures to close guest accounts and open rooms for resale.
Maintain good guest relations by staying informed about in-house and area functions and providing timely, knowledgeable responses in person and by telephone.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.

Benefits

Medical insurance, with the employer covering up to 70% of premiums with wellness credit for eligible associates.
Dental insurance with an employer contribution toward premiums and vision insurance.
401(k) program with up to 4% employer match, subject to safe harbor requirements and with no vesting period.
Health Savings Account with qualifying medical plans and up to $1,000 company contribution.
Health, dependent-care, and commuter Flexible Spending Accounts.
Company-paid basic life and AD&D insurance, with optional supplemental coverage.
Short-term and long-term disability insurance coverage available for enrollment.
Pet, accidental, critical illness, and hospital indemnity insurance available for purchase.
WINFertility guidance for associates enrolled in a Sage medical plan.
Complimentary cafeteria.
$50 monthly TriMet subsidy.
Calm Health application subscription.
Employee assistance program.
Paid time off for vacation, sick time, and holidays.
Tuition reimbursement of up to $2,000 per calendar year.
Discounts on hotels, restaurants, and more.
Employee Referral Bonus Program, with up to $1,000 per referral.
Paid sick time and eligibility to apply for Paid Leave Oregon.