Night Auditor - Franchise

Waldorf Astoria Kuwait • Owatonna, MN

10d

About The Position

The Night Auditor conducts nightly audits of financial transactions, ensures accuracy in reporting, and prepares daily reports on occupancy, revenue, and other key metrics. The role also manages front desk operations, including guest check-ins and check-outs; maintains accurate room availability and reservation records; and assists guests with requests, room changes, or special accommodations. The Night Auditor provides prompt, courteous service, keeps the front desk area clean and welcoming, and collaborates with other hotel departments to enhance guest experiences. The position is at a hotel owned and operated by an independent franchisee. Employment practices, compensation, benefits, and personal-data handling are controlled by the franchisee, not Hilton.

Requirements

• Strong guest-service skills with a focus on hospitality management.
• Excellent phone etiquette and communication skills for effective guest relations.
• Proficiency in customer service principles and practices.
• Ability to work independently during night shifts while maintaining attention to detail.
• Ability to work the hours necessary to accomplish the hotel’s business and scheduled events.
• Ability to walk, stand for extended periods, bend, and lift up to 50 lbs.

Nice To Haves

• Experience in front desk operations within a resort or hotel setting.
• Bilingual or multilingual abilities.
• Knowledge of OnQ/PEP.
• Familiarity with hospitality software systems.

Responsibilities

• Conduct nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including guest check-ins and check-outs.
• Provide customer service and promptly address guest inquiries or concerns.
• Maintain accurate records of room availability and reservations.
• Prepare daily reports summarizing occupancy, revenue, and other key metrics.
• Reconcile POS and banquet reporting to create a manager’s report.
• Assist guests with requests related to their stay, including room changes or special accommodations.
• Keep the front desk area clean, organized, and welcoming.
• Collaborate with other hotel departments to enhance guest experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed