Night Auditor

OTO Development•Nashville, TN

13d

About The Position

The Night Auditor executes guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards. The role maintains a friendly, hospitable attitude toward guests and team members and remains present at the desk during all hours. The Night Auditor provides information about local attractions and amenities, handles collections according to company policy, safeguards keys, safe deposits, and company and guest property, and monitors competitor occupancy and rates to support rate optimization. The role also completes required documentation, quotes daily rates, issues credits, and performs other duties that support guest satisfaction. This position is managed by OTO Development, an industry-leading hotel development and management company that owns and operates upscale select service, extended stay, and lifestyle hotels in key U.S. markets. The work may be physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods.

Requirements

Proficiency in administering applicable property management systems.
Ability to respond quickly and appropriately to emergency situations.
Experience with accurate cash handling and credit cards.
Experience maintaining the security of confidential information.
Ability to pass certification tests required to meet brand standards.
Experience working with computers, especially data entry.
Ability to work well with others.
Customer-focused approach that prioritizes guests’ needs.
Approachable manner and ability to encourage effective communication with guests and team members.
Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Execute guest reservation, check-in, check-out, payment, and service procedures in accordance with brand quality assurance standards.
Maintain a friendly and hospitable attitude with guests and team members and remain present at the desk during all hours.
Maintain knowledge of local attractions and amenities to assist guests seeking information.
Ensure credit card and direct-bill collections are handled according to company policies.
Maintain control over keys, safe deposits, and company and guest property.
Monitor competitor occupancy and rates to support rate optimization.
Complete required documentation in a timely manner.
Quote daily rates and issue credits properly.
Perform other duties as assigned to support guest satisfaction.