Night Auditor

MCR Hotels•Southaven, MS

20d•Onsite

About The Position

The Night Auditor supports overnight hotel operations at Home2 Suites by Hilton Memphis - Southaven, Mississippi. The role is expected to uphold MCR’s standards for cleanliness, friendliness, organization, safety, consistent quality, and teamwork. This includes welcoming guests, using their names when possible, contributing to guest satisfaction, responding to guest concerns with hospitality and urgency, maintaining knowledge of hotel features and amenities, supporting hotel groups and events, and using role-related technology and approved phone etiquette. Team members keep front- and back-of-house areas clean and organized and may help clean guest rooms and public spaces as needed. They complete operational checklists accurately and on time, provide timely and accurate shift handover reports, and maintain a clean approved uniform, grooming, and nametag standards. Night Auditor-specific duties include completing and distributing hotel audit reports by the times specified on the overnight checklist, following overnight security procedures, and receiving and recording incoming mail as required by the daily shift checklist. The employee may also be assigned other job-related duties by an authorized supervisor. This is an at-will position and the employer may change or assign duties.

Requirements

Must be at least 18 years old.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests.
Must communicate information and ideas clearly and have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must be able to read, write, understand, and communicate effectively in English.
Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, or controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to inspect and visually observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Welcome guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel features and amenities, and support awareness of hotel groups and events.
Answer incoming calls using the approved friendly greeting and understand relevant technology for the role.
Keep front- and back-of-house areas clean and organized; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately at the designated times and provide accurate, timely shift handover reports.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Complete and send hotel audit-related reports by the designated time on the overnight checklist.
Follow overnight security measures, including procedures for locking exterior entrances, late-arriving guests, and safety or security issues.
Receive and note incoming mail as required by the daily shift checklist.
Communicate clearly, honestly, and professionally and collaborate with team members to support guests and the workplace.
Arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, never work off the clock, and clock in and out for breaks as scheduled.
Give sufficient notice as directed by a supervisor when unable to work a scheduled shift.
Perform other job-related duties or instructions as assigned by an authorized person.