Night Auditor

SOUTHALL FARM & INN•Franklin, TN

25d

About The Position

The Night Auditor delivers unique and memorable guest experiences while supporting Southall’s luxury hospitality offerings. The role completes the night audit, reporting, and end-of-day accounting processes; reviews arrivals, departures, in-house guest information, and function schedules; and supports front desk operations throughout the night. The Night Auditor welcomes and assists guests, processes registrations and payments, manages room and account transactions, responds to inquiries, and helps resolve guest concerns. The position requires maintaining accurate and confidential guest information, collaborating with teams across departments, and following hotel policies and standards. The role includes regular night work and availability for weekends and holidays.

Requirements

Previous Night Audit or Guest Service Agent experience preferred.
Ability to understand, speak, read, and write in English.
Ability to communicate effectively and provide directions clearly, concisely, and professionally in verbal and written form.
Excellent verbal and written communication, networking, and presentation skills in English.
Excellent organizational skills and attention to detail.
Ability to manage complex tasks and prioritize competing demands to meet deadlines.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Demonstrated constructive, team-centric leadership skills.
Strong team skills, including listening, coaching, guiding, flexible working, adaptability, collaboration, and facilitation.
Strong communication skills, including listening, asking questions, building consensus, presenting, and obtaining buy-in.
Ability to push, pull, and lift 50 lbs.
Availability to work weekends, evenings, and holidays.
Ability to walk and stand for prolonged periods as needed.
High School diploma.

Nice To Haves

Experience with the Resort Suite PMS system.

Responsibilities

Complete the night audit, reporting, and end-of-day accounting process in a timely manner.
Review late arrivals, next-day early arrivals and departures, in-house lists, and next-day function sheets.
Handle guest relocations when necessary.
Greet guests promptly and warmly; listen to requests, take appropriate action, and provide accurate information about outlet hours and local attractions.
Complete guest registration in the computer system, confirm pertinent details such as guest count and room rate, select suitable rooms, code electronic keys, and discreetly confirm room number and rate.
Authorize credit cards using electronic acceptance methods; handle cash, make change, and balance an assigned house bank; accurately record vouchers, traveler’s checks, and other payments.
Perform arithmetic functions using a calculator and post charges to guest rooms and house accounts using the computer.
Answer telephone calls promptly and professionally, enter and retrieve messages, and deliver messages to guests. Retrieve mail, small packages, and facsimiles as requested.
Close guest accounts at checkout and determine guest satisfaction; negotiate a compromise when needed, including authorizing revenue allowances.
Build and maintain positive relationships with team members across departments through communication and regular face-to-face interaction.
Maintain and execute departmental and hotel policies.
Maintain a calm, organized approach in stressful situations.
Address significant guest-satisfaction issues and escalate them to Senior Leadership as needed.
Respond to internal and external guest needs with care and urgency, and follow up promptly to support guest satisfaction.
Protect guest confidentiality and follow protocols for securing pertinent data.
Maintain expert knowledge of hotel services and features, operating hours, room types and rates, packages and promotions, house count, expected arrivals and departures, room availability, and in-house group activities to respond accurately to guest inquiries.
Follow attendance rules and remain available to work regularly, including nights, weekends, and holidays.
Maintain a clean and neat appearance and comply with Southall Rules and Standards of Conduct in the Team Member Handbook.
Perform other job-related duties assigned by Southall Leadership.