Night Auditor

Granville Inn (Charlestowne Hotels)•Granville, OH

13d•$17 - $17

About The Position

The Night Auditor works as a Guest Service Representative while performing accounting duties. The role audits, posts, and balances daily financial transactions to support guest service and the hotel’s financial profitability. It reconciles daily revenue and expenses, helps ensure guests are billed correctly and credit card transactions are accurately recorded, and handles guest greetings, registration, and check-out. The position also performs front desk duties, responds to guest requests, and follows hotel safety, security, and service procedures.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Significant attention to detail.
Ability to operate front desk equipment, including a computer, switchboard, and credit card machines.
Understanding of basic math skills.
Good verbal and guest interaction skills.
Ability to collect money and issue change where applicable.
Ability to work as a cohesive team member and relay information appropriately from shift to shift.
Must be able to stand for several hours at a time.
May be required to lift items weighing up to 25 lbs.

Responsibilities

Audit, post, and balance the hotel’s daily cashier work.
Post room fees, related taxes, and charges for other paid services to guest accounts each day.
Verify account entries are balanced, identify discrepancies, and resolve them to settle guest accounts appropriately.
Follow hotel billing standards and prepare financial reports detailing hotel performance for distribution to appropriate departments.
Reconcile the credit card system to daily transaction lists.
Verify cash postings and cashier drops for accuracy.
Compile and organize the hotel’s daily turnover and related transaction paperwork as directed by management.
Greet guests pleasantly and professionally; complete guest registration and check-out procedures.
Answer and transfer telephone calls and take messages when applicable.
Make hotel reservations, including changes and cancellations.
Follow credit card procedures, maintain an accurate bank during the shift, and use the correct vouchers for specified transactions.
Respond promptly to guest needs and requests and follow up to confirm they were addressed appropriately and to guest satisfaction.
Understand hotel services and programs, and be knowledgeable about the local area and points of interest.
File paperwork as directed and keep the front desk adequately stocked with supplies.
Understand hotel emergency procedures and evacuation protocols.
Collect guest payments at check-in and check-out and make change as necessary.
Keep the front office and lobby area neat, clean, vacuumed, and dusted daily.
Follow company safety and security policies; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance.
Protect confidential proprietary information and company assets.
Communicate clearly and professionally and maintain open, collaborative relationships with employees and management team members.
Perform other reasonable job duties as requested.