Night Auditor

Onvo•Wilkes-Barre, PA

25d

About The Position

The Night Auditor oversees front desk operations during the overnight shift, helps ensure guest satisfaction, and reconciles daily financial transactions to support hotel operational efficiency and financial integrity. The role also supports the next day's operations and communicates with other departments to help maintain seamless hotel service. Onvo is an equal opportunity employer. It states that Team Members are to be treated fairly and with respect, and that discrimination will not be a factor in employment decisions.

Requirements

Proven experience in a front desk or customer service role; hospitality industry experience is preferred.
Strong mathematical and analytical skills, with an aptitude for financial reconciliation.
Excellent communication and interpersonal skills, with a professional and friendly demeanor.
Strong problem-solving abilities and attention to detail. The source text includes the apparent typo or corruption “attention to pounds occasionally.”
Reliability and punctuality.
Flexibility to work overnight shifts, weekends, and holidays.

Nice To Haves

Experience in the hospitality industry.

Responsibilities

Perform end-of-day financial auditing procedures, including balancing daily revenue and expense transactions.
Prepare and generate daily reports for management summarizing hotel performance and occupancy.
Process guest check-ins and check-outs, particularly for late arrivals and early departures.
Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to support a positive guest experience.
Manage phone calls, direct inquiries, and provide information about hotel services and local attractions.
Monitor surveillance systems and conduct regular property walks to maintain premises security.
Prepare for the following day's operations, including preparing breakfast items or meeting room setups as required.
Keep the front desk area clean, organized, and presentable.
Follow company policies and procedures regarding guest service, safety, and financial handling.
Communicate with other departments to support seamless operations.