Night Auditor

Drury Hotels • Frisco, TX

20d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts to verify and balance entries, runs reports, and checks the accuracy of information. It may also assist with breakfast setup, food preparation, service, and cleaning. The Night Auditor is often the only team member on the property during the shift and is responsible for guest safety and security overnight. The role provides courteous, efficient, and friendly service, responds promptly to guest inquiries, requests, and complaints, and contributes to a positive environment for a diverse team and guests.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Check guests in and out and perform other front desk functions.
• Promote sales-related programs and maintain guest records.
• Handle cash and perform related transactions.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast setup and, as needed, food preparation, service, and cleaning.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Maintain guest safety and security during overnight hours.
• Maintain the front desk lobby area in a clean and organized manner.
• Follow hotel safety and security rules and instructions.
• Contribute to a positive work environment for team members and guests.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary
• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed