Night Auditor/Overnight Guest Service Ambassador

Amara Cay Resort•Islamorada, FL

17d•Onsite

About The Position

The Night Auditor/Overnight Guest Service Ambassador works overnight at Amara Cay Resort and La Siesta, combining guest service and property patrol with verification and balancing of the hotel’s daily financial transactions. The role sets the tone for the guest experience, helps keep the property safe, clean, and ready for the next day, and completes the night audit. The position includes front desk service, processing guest payments, reviewing guest accounts, preparing management reports, and resolving transaction discrepancies. It also involves responding to guest requests, answering questions about hotel services and the local area, completing scheduled property rounds, and resetting common areas for the next day. The role collaborates with other departments to support a seamless guest experience.

Requirements

Prior cash-handling experience.
High school diploma or equivalent.
Strong attention to detail and ability to multitask.
Excellent communication and problem-solving skills.
Fluency in reading, writing, and speaking English.
Ability to work independently with minimal supervision.
Strong computer skills.
Ability to work flexible hours, including overnights, weekends, and holidays.

Nice To Haves

One to two years of experience as a Night Auditor or in a similar role.

Responsibilities

Perform front desk duties, including guest check-ins and check-outs during the night shift.
Follow audit procedures to balance the hotel’s daily revenue and expense transactions.
Produce management reports, including End of Shift Reports.
Identify causes of out-of-balance situations, correct errors promptly, and help prevent their recurrence.
Reset the pool, public restrooms, and common areas for the next day, and help with hotel laundry between rounds.
Answer guest questions about hotel services, amenities, and the local area.
Respond to guest requests and issues through HotSos and follow recommended guest arrival and departure procedures.
Complete and document scheduled overnight rounds of guest room areas, indoor and outdoor public areas, parking lots, back-of-house areas, and La Siesta using the Guest Ambassador Overnight Checklist.
Process guest payments and maintain accurate records.
Conduct night audits to verify guest account accuracy and resolve discrepancies.
Assist guests with inquiries, requests, and issues that arise overnight.
Help ensure the safety and security of the hotel premises during overnight hours.
Provide exceptional customer service and create a welcoming, positive atmosphere for guests.
Collaborate with other departments to address guest needs and support a seamless guest experience.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests.