Night Auditor/Overnight Guest Service Ambassador

Davidson Hospitality Group • Islamorada, FL

17d • Onsite

About The Position

Amara Cay Resort is seeking a detail-oriented Night Auditor/Overnight Guest Service Ambassador to work overnight at Amara Cay and La Siesta. The position combines guest service and property patrol with verification and balancing of the hotel’s daily financial transactions. The role helps create a welcoming guest experience while keeping the property safe, clean, and ready for the next day.

Requirements

• Prior cash-handling experience.
• High school diploma or equivalent.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Fluency in reading, writing, and speaking English.
• Ability to work independently with minimal supervision.
• Strong computer skills.
• Ability to work flexible hours, including overnights, weekends, and holidays.

Nice To Haves

• One to two years of experience as a Night Auditor or in a similar role.

Responsibilities

• Perform overnight front desk duties, including guest check-ins and check-outs.
• Follow audit procedures to balance daily revenue and expense transactions and verify guest accounts.
• Produce management reports, including End of Shift Reports.
• Identify and promptly resolve causes of out-of-balance situations, correcting errors to prevent recurrence.
• Reset the pool, public restrooms, and common areas for the next day, and help with hotel laundry between rounds.
• Answer questions about hotel services, amenities, and the local area.
• Respond to guest requests and issues through HotSos and follow recommended guest arrival and departure procedures.
• Complete scheduled overnight rounds of guest room areas, indoor and outdoor public areas, parking lots, back-of-house areas, and La Siesta; document rounds on the Guest Ambassador Overnight Checklist.
• Process guest payments and maintain accurate records.
• Assist guests with inquiries, requests, and issues during the night.
• Help ensure the safety and security of hotel premises during overnight hours.
• Provide exceptional customer service and create a welcoming, positive atmosphere for guests.
• Collaborate with other departments to address guest needs and provide a seamless experience.
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teladoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED