Night Audit Supervisor
About The Position
Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Night Audit Supervisor to oversee overnight Front Office operations and ensure accurate completion of the nightly audit process. The role supervises the overnight front desk team, maintains financial accuracy, resolves guest concerns, and serves as the primary overnight leader in the absence of senior management. It supports a seamless transition between business days while upholding brand standards and providing outstanding hospitality. The supervisor oversees overnight guest services and front desk operations, verifies and reconciles financial transactions, prepares reports, and coordinates with other hotel departments. The role also supports associate scheduling, onboarding, training, and performance development, and monitors hotel safety and security throughout the shift. This is a full-time position at the Sheraton Miami in Miami, Florida, with a listed hourly pay range of $20.00–$21.00.
Requirements
- High school diploma or equivalent required.
- Previous hotel Front Office or Night Audit experience required.
- Strong organizational, analytical, and time management skills, with exceptional attention to detail.
- Strong leadership and communication skills, including the ability to delegate and communicate professionally with guests, associates, and management.
- Excellent customer service, conflict resolution, and problem-solving abilities.
- Proficiency in Microsoft Office Suite or related software.
- Ability to work independently, exercise sound judgment, and maintain professionalism in a fast-paced environment.
- Ability to work a flexible overnight schedule, including weekends and holidays.
- Ability to withstand prolonged periods of standing and/or walking and to sit at a desk and work on a computer for prolonged periods.
- Ability to lift up to 30 pounds at times.
Nice To Haves
- Associate or bachelor's degree in hospitality management, Business Administration, Accounting, or a related field, or an equivalent combination of education and work-related experience.
- Supervisory or leadership experience.
- Accounting or bookkeeping experience.
- Experience with hotel Property Management Systems (PMS) and night audit software.
Responsibilities
- Lead and supervise the overnight Front Office team to provide exceptional guest service and efficient operations.
- Oversee overnight front desk functions, including check-in, check-out, reservations, billing, and guest inquiries.
- Complete the nightly audit and end-of-day processes, balancing and reconciling transactions and verifying hotel revenue and reports.
- Review guest accounts, room charges, tax postings, cash transactions, and credit card settlements for accuracy.
- Prepare and distribute daily financial, operational, and management reports.
- Train, coach, and support Night Auditors and overnight Front Desk Associates.
- Ensure compliance with hotel policies, procedures, cash handling standards, brand requirements, accounting procedures, cash controls, and data security standards.
- Respond promptly and professionally to guest concerns and serve as the primary overnight manager on duty.
- Coordinate with Housekeeping, Engineering, Security, and other departments to maintain overnight operations and prepare for the following business day.
- Monitor hotel safety and security and respond appropriately to emergencies or operational issues.
- Assist with scheduling, onboarding, training, and performance development of overnight Front Office associates.
- Maintain accurate records and communicate important operational updates to hotel leadership.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
