Night Audit Supervisor - Marriott Stamford Hotel & Spa

Meyer Jabara Hotels•Stamford, CT

About The Position

The Night Audit Supervisor works the 11 p.m. to 7 a.m. shift at the Stamford Marriott Hotel & Spa and is required to act as Night Manager any day of the week, including public holidays. The role completes cashier and closing reports in the computer system and prepares nightly Daily Revenue Reports that accurately break out the day’s revenue for management and ownership. It also reviews shift logs and daily memo books and records pertinent information in logbooks. The supervisor supports front-office operations by resolving guest calls, requests, and problems with the appropriate departments; checking in guests; selling available rooms to guests without reservations; ensuring rates match market codes and documenting exceptions; and ensuring outlet checks are scanned and charged to guest rooms. The role also follows company, safety, security, and service standards, maintains professional appearance and confidentiality, protects company assets, and supports positive working relationships among associates.

Requirements

Basic computer skills, including Microsoft Word and Excel and Internet Explorer.
High school diploma or equivalent.
At least 2 years of experience in a similar position in a full-service hotel.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.
Ability to perform the listed physical activities, including reaching, bending, twisting, pulling, stooping, and visually inspecting tools, equipment, or machines.

Nice To Haves

Prior experience at Marriott Hotels or another full-service hotel brand.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Complete nightly Daily Revenue Reports, accurately breaking out the day’s revenue for management and ownership.
Review shift logs and daily memo books and document pertinent information in logbooks.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating and issuing room keys.
Sell available rooms to guests without reservations.
Ensure rates match market codes and document any exceptions.
Ensure checks from outlets such as the Restaurant, Health Club, and Retail Shop are scanned and charged to guest rooms.
Act as Night Manager any day of the week, including public holidays.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with associates and listen and respond appropriately to their concerns.
Ensure adherence to Stamford Marriott’s quality expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping; visually inspect tools, equipment, or machines; and move, lift, carry, push, pull, and place objects weighing up to 50 pounds.