Housekeeping Manager - Marriott Stamford Hotel & Spa

Meyer Jabara Hotels•Stamford, CT

About The Position

The Housekeeping Manager manages the hotel’s daily housekeeping operations to support outstanding guest service and financial goals. The role supervises cleaning personnel and ensures guest rooms and other hotel spaces are clean, orderly, and attractive. It also oversees service and product quality, department procedures and costs, laundry operations, staff performance and training, and adherence to safety, security, and hotel standards. This position reports to the Executive Housekeeper/Director Housekeeping.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a similar managerial position at a full-service hotel, or 6 years of line-level experience in all aspects of the Housekeeping Department, or equivalent education and experience.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.

Nice To Haves

Prior experience with Marriott Hotels or another full-service hotel brand.

Responsibilities

Manage daily housekeeping operations and maintain cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms.
Obtain lists of vacant rooms and prospective checkouts to prepare work assignments, and notify the Front Office Manager and Guest Service Agents when rooms are ready for occupancy.
Assign duties to Housekeeping Attendants and inspect their work for compliance with cleanliness standards.
Ensure team members follow safety rules and procedures, and take corrective action to improve workplace safety when needed.
Manage Marriott housekeeping systems and procedures, cost controls, profitability, budgeting and forecasting, department management, and implementation of housekeeping standards.
Inspect rooms, corridors, the lobby, and meeting and banquet rooms to identify needed repairs or furniture and equipment replacements, and make recommendations to management.
Ensure guestrooms are secured and housekeeping associates follow key-control procedures.
Oversee the smooth operation of the hotel laundry.
Monitor and develop team-member performance through supervision, counseling, evaluations, recognition, and rewards.
Conduct departmental orientation for new associates, explain hotel policies and housekeeping procedures, and demonstrate equipment use and maintenance.
Record work assignments, personnel actions, and timesheets, and prepare periodic reports, including reports on occupancy, payroll expenses, and department expenses.
Assist in controlling Housekeeping Department expenses.
Perform other duties as assigned.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; and complete required safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and welcome and assist guests according to company standards.
Anticipate and address guest service needs, assist individuals with disabilities, and maintain positive working relationships with associates while listening and responding to their concerns.
Ensure adherence to the hotel’s quality expectations and standards.