NIGHT AUDIT SUPERVISOR/FRONT DESK SUPERVISOR OVERNIGHT

Marriott Miami Dadeland•Miami, FL

10d•Onsite

About The Position

The Night Audit Supervisor/Front Desk Supervisor serves as the hotel manager on duty during the overnight shift and oversees hotel operations, ensuring high levels of hospitality and service. The role represents hotel management in resolving guest or hotel-related situations, personally assists with issues and tasks, and provides leadership and direction to associates. This is a full-time, hourly, on-site position at the Marriott Miami Dadeland in Miami, Florida.

Responsibilities

Know the hotel product and remain accountable for all S.O.P.s and updates in accordance with JW Marriott standards.
Report to work on time and in uniform, including a nametag.
Provide leadership and direction to associates.
Know and perform night audit responsibilities.
Ensure checklists and shift work are completed.
Follow cash handling procedures and the check cashing policy.
Know procedures for fire alarms, bomb threats, guest medical emergencies, and employee medical emergencies.
Maintain backups of critical systems on a seven-day rotation and keep backup tapes in a safe place.
Check supplies and notify the Night Manager about items that need to be purchased.
Maintain open relationships and communication with all departments.
Maintain productivity and help maximize hotel revenue.
Report malfunctions to a superior and document the problem.
Handle guest situations as they occur.
Assist with training and implementation of existing and new applications.
Be familiar with group resumes, routing procedures, and information in group files.
Understand the basic functions of MARSHA and how reservations are booked.
Understand and exercise empowerment.
Carry out reasonable management requests that the associate is capable of performing.