Niche Markets Manager

Central Pacific Bank • Hilo, HI

3d • $119,226 - $168,854

About The Position

The Niche Markets Manager is responsible for managing and growing a team portfolio of high-value clients with loan and deposit relationships that comply with established lending and operational policies while maximizing Bank profitability and minimizing risk. The role establishes and sustains effective sales and sales-management processes to develop a motivated, productive sales force and increase market penetration of business and retail products and services in alignment with corporate objectives.

The manager performs all duties and interacts with internal and external customers in accordance with the Company's Core Values, Customer Experience Competencies, and Basic Skills. The role leads team performance, client relationship management, financial results, risk and compliance practices, and professional development.

Requirements

• Bachelor’s degree in business administration or a related field.
• At least 7 years of experience in commercial lending and deposit gathering, or equivalent experience.
• Demonstrated success in commercial lending, with strong business development results and a good credit track record.
• At least 4 years of management experience, preferably involving customer relationship management.
• Ability to perform light physical work and move or lift items such as boxes, files, and papers weighing up to 20 pounds.
• Ability to operate standard office equipment, including a phone, copier, and personal computer, as well as other work-related devices and applications.
• Ability to communicate clearly verbally and in writing, hear sufficiently for daily discussions and interactions, and read and understand bank-related documents.
• Ability to work in a conventional office setting, sit at a desk or workstation for extended periods, and adapt to different work environments as needed.

Responsibilities

• Create an environment where team members can thrive, communicate actively and effectively, and work well with other areas of the Bank.
• Take primary responsibility for the quality and promptness of team output and for developing team members.
• Lead the team to reach or exceed financial goals, coach team members toward their financial goals, identify opportunities, and implement efficiencies.
• Lead the team in building trust and providing value to clients, seeking opportunities to surprise and delight clients, and maintaining high standards in client relationship management.
• Ensure the team understands and follows policies and procedures and manages credit prudently, including promptly identifying loan re-grades.
• Oversee ticklers, exceptions, and delinquencies, and lead the team in identifying marketplace and industry risks and educating clients about potential risks.
• Encourage team participation in Bank functions, training sessions, nonprofit activities, and other community endeavors.
• Model continuous learning and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager