Secondary Markets Manager
About The Position
The Secondary Markets Manager leads daily lock desk and secondary marketing operations, ensuring accurate pricing, timely locks, strong controls, and consistent service. Reporting to the VP of Capital Markets, this role supervises the Secondary Marketing and Lock Desk team, strengthens West Coast coverage, and supports margin monitoring and loan sale execution. The manager will cross-train on critical Capital Markets functions to improve continuity and reduce operational risk. The role oversees lock activity and investor commitments; monitors pricing, margins, profitability, pipeline activity, and execution opportunities; maintains procedures and controls; supervises and coaches the team; and coordinates with internal teams, investors, and hedging partners. It also supports investor relationships, loan sales, margin analysis, process improvements, automation, and cross-training in related Capital Markets functions. The position is based in a hybrid professional office environment in Las Vegas, Nevada, with regular in-office presence and West Coast business-hour coverage. Frequent use of computers and standard office equipment is required. Occasional travel may be required based on business needs.
Requirements
- Five or more years of mortgage banking experience, preferably in Secondary Marketing, Capital Markets, or Lock Desk operations.
- Strong experience with mortgage pricing, rate locks, investor guidelines, product/pricing engines, and team leadership.
- Strong analytical judgment, attention to detail, accountability, communication, and coaching skills.
- Knowledge of margin management, loan sale execution, and operational risk controls.
- Ability to prioritize in a deadline-driven environment and improve processes through technology and automation.
Nice To Haves
- Bachelor’s degree in finance, Business, Economics, or a related field preferred; equivalent relevant experience is considered.
- Advanced degree is a plus.
- Experience with Optimal Blue is preferred.
Responsibilities
- Oversee new locks, extensions, relocks, float-downs, pricing adjustments, and investor commitments, ensuring accurate and timely execution.
- Monitor lock expirations, pricing margins, profitability, pipeline activity, and execution opportunities to reduce errors and unnecessary costs.
- Maintain lock desk procedures, controls, exception logs, and quality checks, including review of loan milestones and closing-document impacts.
- Supervise and coach the team, monitor service levels, document workflows, and report operational performance and pricing exceptions.
- Coordinate with Operations, Post Closing, Finance, investors, and hedging partners to resolve pricing, delivery, and execution issues.
- Support the VP of Capital Markets with investor relationships, loan sales, margin analysis, and West Coast operational coverage.
- Identify process improvements and automation opportunities across pricing, reporting, lock management, and quality control.
- Cross-train progressively on pipeline hedging, agency pooling and delivery, loan sales, and Ginnie Mae administration.
- Perform other related duties consistent with the role and business needs.
- Support departmental continuity, cross-training, and special Capital Markets initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
