NHG General Manager, Navy Lodge

NEXCOM•New London, CT

About The Position

The NHG General Manager manages one or more NEXCOM Hospitality Group (NHG) lodging facilities to ensure performance meets established NHG guidelines and standards. The position reports directly to a NHG Regional Vice President and manages a Department of Defense lodging operation offering services and amenities comparable to a commercial mid-scale hotel for temporary duty, permanent change of station, and leisure guests. The role oversees facility maintenance, operating records and assets, safety and sanitation, financial planning and budgets, guest satisfaction, reservations, inventory, marketing, vendor relationships, and contract services. The General Manager also supervises and trains associates, manages staffing and schedules, and implements NHG policies and procedures. The position requires filing an OGE 450 Financial Disclosure Report.

Requirements

A total of five years of experience, consisting of three years of general experience and two years of specialized experience.
Three years of administrative, technical, or other responsible work providing general knowledge of operational practices and procedures, person-to-person work relationship skills, and the ability to exercise mature judgment.
Alternatively, academic study above the high school level may substitute for general experience at a rate of one year of study for nine months of experience, up to a maximum of a four-year bachelor's degree substituting for three years of general experience.
Two years of progressively responsible experience providing in-depth knowledge of hotel/motel or institutional management, or related service-industry management and operations.
Specialized experience should include background in most of the following areas: procurement of supplies and equipment, operational efficiency, sanitation, internal financial controls, budgeting, staffing, and room design and decorating, or similar work demonstrating knowledge and abilities in the operational area.
Must file an OGE 450 Financial Disclosure Report as required.

Responsibilities

Operate a professional DoD lodging facility consistent with services and amenities provided by a commercial mid-scale hotel.
Coordinate facility alterations, minor construction, painting, and preventive maintenance; oversee the recurring preventive maintenance program and use available funding and services effectively.
Maintain operating records, files, cash controls, receipts, and the custody and security of supplies, equipment, and fixed assets.
Inspect all areas of lodging operations, identify deficiencies, implement corrective measures, and follow up to ensure issues are resolved.
Ensure compliance with safety, fire, and sanitation regulations and protect the safety and security of guests and associates.
Coordinate contracted items, supplies, services, and labor with the Contract Specialist in accordance with NEXCOM policies and procedures.
Develop and administer operating and equipment budgets with NHG Headquarters; safeguard funds and prepare short- and long-range financial plans.
Participate in developing and executing the installation NHG business plan, annual budget, and capital plans; forecast revenues and expenses and meet or exceed budgeted profit margins.
Maintain contact with guests, ensure their satisfaction, and respond professionally and promptly to inquiries and complaints in accordance with program standards.
Integrate, execute, and manage customer-facing services and resources at the installation level.
Use the NHG Property Management System to access guest and reservation information for analytics and forecasting.
Use CORE-HMS to verify room inventories and adjust availability across sales channels to maximize utilization and revenue opportunities.
Process local and Central Reservation Center reservations and maintain the Property Management System.
Market the NHG program through approved online, print, and local resources.
Manage real property resources and advise on renovations, improvements, and minor or major construction.
Maintain liaison with NHG lodging programs, local activities, vendors, suppliers, and other authorities to support guest services and vendor relations.
Develop performance work statements for contract services and measure compliance through inspections, audits, and customer critiques.
Maintain accountability for requisitioning, receiving, and storing inventory, consumables, non-consumables, minor property, and fixed assets; coordinate with fiscal oversight during property reviews.
Ensure lodging operational costs are fully reimbursed when establishing rates for support services provided to other programs.
Attend lodging training to improve operational management and service delivery and to support proper employee training.
Supervise associates, ensure adequate staffing, provide training through the Learning Management System, manage work schedules, approve vacation, and coordinate personnel matters with Human Resources.
Implement NHG policies and procedures and carry out EEO policies, communicating support for these policies to subordinates.
Perform other related duties as assigned.
File an OGE 450 Financial Disclosure Report as required.