NH Program Coordinator, Decarbonization and Electrication

Abode Energy Management•Concord, NH

1d•$60,000 - $70,000•Hybrid

About The Position

Abode Energy Management is hiring a New Hampshire Decarbonization Program Coordinator to help launch and implement a new statewide program supporting building electrification and decarbonization. The coordinator will work on a three-person team and manage the communications, coordination, reporting, and administrative details needed for successful program delivery. The position reports to the Program Manager. The role involves engaging contractors and customers, coordinating with industry and community partners, supporting trainings and events, maintaining program databases and customer management systems, and tracking program performance. The coordinator will primarily work from home and travel locally throughout New Hampshire each week for events and meetings. The position is hybrid, with a strong preference for a candidate living in New Hampshire who can start as soon as possible.

Requirements

Bachelor’s degree or at least 4 years of relevant work experience.
Demonstrated passion for and interest in sustainability, building science, or climate change.
Previous experience in a fast-paced office environment in project management or communications.
Strong aptitude for working with or learning software such as Microsoft Office.
Effective oral and written communication skills.
Calm, even temperament and ability to work with people with different needs and backgrounds.
Adaptable, flexible, collaborative team player with a positive, can-do attitude.
Self-starter able to proactively manage competing demands and changing schedules and complete tasks in a timely, diligent manner.
Must have a car for local travel throughout New Hampshire.

Nice To Haves

Experience with customer relationship management software such as Salesforce.
Experience performing quantitative analysis in Excel or similar tools.
Living in New Hampshire and being able to start as soon as possible are strong preferences.

Responsibilities

Conduct outbound calls and emails to decarbonization contractors to build program capacity and increase participation.
Schedule contractor onboarding and check-in meetings.
Manage and respond to customer and contractor inquiries by email and phone, connect people with appropriate services, and provide ongoing support for issues.
Maintain response service levels and document resolutions in Salesforce.
Collaborate with distributors, manufacturers, and other industry partners to create and deliver trainings, attend informational events, and provide support.
Identify engagement opportunities, organize participation, and attend in-person events, typically one or more per week.
Create contractor educational courses for approval and oversee their scheduling and implementation.
Maintain and update program databases, customer management systems, and other resources.
Review contractor certifications regularly and follow up to obtain renewed documentation.
Support program staff with administrative tasks and the creation of documents, materials, and program collateral.
Engage and collaborate with community-based organizations, trade schools, chambers of commerce, and other partners promoting decarbonization technologies.
Schedule partner check-in meetings and work to align areas of focus.
Provide ongoing reports to internal and external stakeholders; track, summarize, and analyze key performance indicators and other program data.
Attend client-facing meetings, prepare invoices and related reports, and ensure monthly reports are generated and distributed to the program team.
Help improve and evolve the program, adapt to changing needs, innovate with stakeholders to improve delivery, and continue developing technical and program knowledge.