CT Decarbonization Advisor

Abode Energy Management•Hartford, CT

5d•$70,000 - $80,000•Hybrid

About The Position

Abode Energy Management is hiring a Decarbonization Advisor for its Connecticut program. The role primarily supports Abode’s work in the Connecticut Innovation Hub State Pilot under the New England Heat Pump Accelerator, working with contractors, customers, industry partners, community organizations, clients, and program vendors. The Advisor leads field-based outreach and supports program delivery, customer and contractor issue resolution, and day-to-day projects alongside the Residential Decarbonization team. The position reports to the Program Manager. The Advisor recruits and onboards contractors, coordinates outreach, meetings, training, and events, and provides ongoing responses and support to participating contractors and customers. The role also supports contractor education on program requirements and may provide virtual consultations to residential customers considering decarbonization solutions, initially focused on heat pumps. The Advisor develops contractor-facing resources, stays current on heat pump standards, identifies implementation barriers, and helps stakeholders improve Pilot delivery. Administrative and analytical work includes maintaining program databases and customer management systems, tracking participation and training, preparing invoices and reports, analyzing program data and performance indicators, and supporting pricing analysis. The Advisor prepares a monthly Pilot activity and contractor participation summary within five business days of month-end and helps Eversource and VEIC incorporate Pilot insights into reports. Responsibilities may evolve as programs mature and may extend across multiple programs. The position is hybrid, requires the employee to reside in Connecticut, and involves regular travel across the state, with most work performed from the employee’s home and some travel to Abode’s Massachusetts office or events and meetings.

Requirements

Ongoing stakeholder relationship management experience in Connecticut, ideally in the building trades or a related field.
Currently resides in Connecticut and is able to travel regularly across the state.
Bachelor’s degree or at least four years of relevant work experience.
Demonstrated interest in or passion for sustainability, building science, or climate change.
Previous experience in a fast-paced office environment in project management or communications.
Strong aptitude for working with or learning software such as Microsoft Office.
Effective oral and written communication skills.
Calm, even temperament and ability to work with people with different needs and backgrounds.
Adaptable, flexible, collaborative team player with a positive, can-do attitude.
Self-starter able to proactively manage competing demands and changing schedules and complete tasks in a timely, diligent manner.

Nice To Haves

Experience with customer relationship management software such as Salesforce.
Experience performing quantitative analysis in Excel or similar tools.
Experience reviewing technical material.
Heat pump knowledge.
Previous experience training or educating others.
Fluency in Spanish or Portuguese.

Responsibilities

Identify, recruit, and onboard 15–20 contractors for the Pilot, beginning with high-volume contractors and expanding participation to meet the Pilot’s completion goal.
Call and email contractors and schedule onboarding and check-in meetings.
Collaborate with HVAC industry partners, including distributors, manufacturers, and other stakeholders, to support training and outreach.
Identify engagement opportunities and organize participation; attend one or more in-person events per week.
Create, obtain approval for, and oversee scheduling and implementation of contractor onboarding and training, including refresher training as needed.
Help develop new industry training opportunities.
Manage and respond to contractor email and phone inquiries, maintain response service levels, document resolutions in Salesforce, and provide ongoing issue resolution and support.
Connect customers and contractors with appropriate services.
Attend client-facing meetings, coordinate day to day with Eversource, VEIC, and Pilot vendors, and represent the program with external stakeholders.
Support and deliver contractor education and training on Pilot eligibility, LMI definitions, price-parity messaging, project documentation, federal cross-cutting requirements, and reporting requirements.
Develop and maintain contractor-facing resources, including marketing materials, talking points, and customer engagement resources, and submit them for program marketing approval.
Provide virtual consultations to residential customers considering decarbonization solutions, initially focused on heat pumps.
Stay current with recommended heat pump design and installation standards and provide fact-based advice to homeowners and contractors.
Continue developing technical and program knowledge, adapt to changing program requirements, and identify implementation barriers with stakeholders.
Maintain and update program databases, customer management systems, records, and resources.
Track contractor participation, training attendance, and implementation barriers.
Support program staff with administrative tasks and document and material creation; assist with program materials and collateral.
Provide ongoing reporting to internal and external stakeholders, including Eversource and VEIC.
Track, summarize, and analyze key performance indicators and program data.
Support annual fossil fuel and central AC retrofit pricing analysis using Energize CT rebate and town permit data.
Prepare invoices and related reports.
Prepare and distribute the monthly Pilot activity and contractor participation summary within five business days of month-end.
Support Eversource and VEIC in incorporating Pilot insights and lessons learned into program reports.
Travel regularly across Connecticut and, as needed, to Abode’s Massachusetts office and events or meetings.