Program and Operations Coordinator

Arizona State University • Scottsdale, AZ

2d • Hybrid

About The Position

ASU EdPlus is seeking a highly organized and proactive Program and Operations Coordinator to support its EdPlus Digital Learning team. The role helps coordinate the design and scalable delivery of digital learning experiences that support student success and expand access to education. It ensures course development projects remain on track through accurate records, cross-team coordination, proactive communication, and process improvement, allowing instructional designers to focus on creating learner-centered experiences and keeping faculty and stakeholders informed.

The coordinator maintains course records, schedules, approvals, documentation, and project tracking systems; monitors milestones and identifies delays; prepares reports and decision-support materials; and provides workflow, scheduling, resource, documentation, and quality-assurance support across concurrent projects. The role also supports new course development initiatives, program launches, operational planning, process improvements, and special projects, while serving as a liaison among instructional designers, faculty, program managers, and other EdPlus units. The position is in person and hybrid, based at ASU’s SkySong workspace in Scottsdale, Arizona. Reliable commuting to Scottsdale is required.

Requirements

• Associate's degree and one year of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
• Ability to reliably commute to Scottsdale, Arizona, for this in-person, hybrid position.
• Eligibility to work in the United States; ASU EdPlus will not sponsor this position.

Nice To Haves

• Bachelor's degree or higher in a related field.
• Experience using project management or tracking tools such as Airtable, Jira, or similar platforms.
• Familiarity with instructional design processes, online course development, or higher education academic operations.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
• Experience supporting cross-functional teams and preparing reports, dashboards, or recap documents.
• Proactive communication skills and the ability to work effectively with instructional designers, faculty, and other stakeholders.
• Ability to work effectively in a fast-paced, collaborative environment across multiple teams.

Responsibilities

• Track, maintain, and improve course development records, schedules, approvals, and related data in Airtable, Jira, and other project management and tracking systems.
• Maintain documentation for course development activities, including program affiliations, timelines, development status, approvals, communications, and supporting records.
• Monitor course schedules and development milestones, identify delays or missing approvals, communicate with program managers and stakeholders, and coordinate adjustments.
• Prepare and distribute reports, dashboards, status updates, presentations, briefing materials, and other documentation for instructional design leadership and stakeholder decision-making.
• Coordinate and provide administrative support for the instructional design team, including workflows, timelines, resources, scheduling, documentation, and quality assurance across multiple concurrent projects.
• Support onboarding, coordination, and execution of new course development initiatives, program launches, and operational projects led by EDL leadership.
• Support the Assistant Director of Program Learning Experience and Associate Director of EDL Operations with program-level initiatives, operational planning, process improvements, and special projects.
• Act as a liaison among instructional designers, faculty, program managers, and other EdPlus units to support communication, collaboration, course development, scheduling, and maintenance.
• Develop, maintain, and enhance operational tools, Airtable automations, interfaces, job aids, training materials, videos, and other resources to improve processes, communication, and efficiency.
• Perform or coordinate other duties and projects as assigned or directed.

Benefits

• Healthcare
• Financial security
• Retirement
• Family resources
• Tuition reduction for eligible ASU employees, their dependents, and spouse
• Discounts
• Flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree